Neal Electrical Solutions / NES Security in McDonough, GA Open now

Reviews about Neal Electrical Solutions / NES Security

• ★ ☆ ☆ ☆ ☆

  October 28, 2019, by David Tesnar
  We hired NES for the whole rewiring of our renovation on our house including an audio and security system. I could not be more dissatisfied with both the customer service we received as well as the finished product. We have had instances where even the owner came out to our house and was arguing with us about our light switch not working in our front bedroom and him leaving without fixing the problem. I guess we will call someone else because they are not getting the job done. I am fearful our whole house might be wired wrong. I would have given them a zero but google doesn't allow me to.
• ★ ☆ ☆ ☆ ☆

  October 24, 2019, by Allen Richardson
  NES customer for years up till today. They switched to paperless billing without asking me. So I was not looking for bills in my emails, heck most of us get piles of emails day, including junk so who reads them all. When I did see they where send my email bills I paid to bring account up to date. Then received another email with other dates and charged that was not on the bill I just paid. I returned Kristen's call to fix bill. I told her I did not agree to paperless billing and the invoices seem wrong, her answer, "Well did you call to let anyone know". She was short, condescending, and lack the skill to provide customer service without attitude and smart responses. I requested to just cancel my account. Sometimes small business kill themselves because they do not know how provider customer service that their larger competitors seem to do well. They are not the same people that I started doing business with many years ago.